Terms of
Service

These Terms of Service ("Terms") are a binding agreement between you and AutoText Inc. ("AutoText", "we", "us", or "our"). These Terms govern your access to and use of AutoText’s software, browser extensions, websites, and related services (collectively, the "Service").

By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, do not use the Service.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity and its authorized users.

1. Eligibility

You must be at least the age of majority in your jurisdiction or 18 years old, whichever is higher, to use the Service. By using the Service, you represent that you meet this requirement.

We do not knowingly allow individuals under 18 (or under the age of majority where they live, if higher) to use the Service. If we learn or have reason to suspect you are under the minimum age, we may suspend or terminate your account.

Some features may be subject to additional eligibility requirements or restrictions imposed by third-party providers, and may not be available to all users.

2. Accounts and Sign-In

To use the Service, you may need to create an account and/or sign in using a third-party account (for example, a Google account) and authorize access as prompted. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under your account.

If you use the Service with a Google Workspace or other organization-managed account, you represent that you have the authority to accept these Terms and grant the required permissions for that account. Your organization may be able to control or restrict your account (for example, through administrator policies). AutoText is not responsible for your organization’s policies or administration.

3. The Service, Changes, and Availability

The Service is an AI-powered productivity service.

We may add, remove, change, or suspend any part of the Service at any time. The Service may be interrupted, may not be available in all regions, and may change over time. We do not guarantee that any specific features will always be available.

3.1 Support

We may provide support, customer service, or help resources, but we do not guarantee support availability, response times, or that we will be able to resolve any particular issue.

4. Acceptable Use

You agree not to misuse the Service. You will not, and will not attempt to:

• Use the Service to violate any law, regulation, or third-party rights.
• Use the Service for phishing, fraud, social engineering, spam, harassment, or deceptive practices.
• Interfere with or disrupt the Service, including probing, scanning, or testing vulnerabilities.
• Reverse engineer, decompile, or attempt to discover source code or underlying components, except where prohibited by law.
• Circumvent usage limits or access controls, or share access in a way that avoids fees.
• Use the Service to bulk harvest, scrape, or automatically extract outputs at scale.

We may investigate and take action for suspected violations, including suspending or terminating access.

5. Your Content, AI Output, and Responsibility

5.1 Definitions

• Input means information you submit to the Service or that the Service processes on your behalf when you use it (including content you authorize the Service to access).
• Output means content generated or returned by the Service based on Input.

5.2 Your responsibility

You are solely responsible for how you use the Service and for any decisions you make based on Output. Output may be incorrect, incomplete, misleading, or inappropriate. You must review Output before relying on or using it.

AutoText does not provide legal, medical, financial, or other professional advice. AutoText does not represent or warrant that Output is accurate, complete, or non-infringing.

5.3 Ownership of Input and Output

As between you and AutoText, you retain your rights (if any) in your Input.

As between you and AutoText, and to the extent permitted by applicable law, you own your Output. AutoText retains all rights in the Service and any underlying software, models, and systems.

Non-unique Output. Output may not be unique, and other users may receive similar or identical Output. Output is provided as-is and may not be available for exclusive use.

5.4 Limited license to process Input

You grant AutoText a limited, non-exclusive license to host, store (temporarily), transmit, and process your Input solely to:

• provide, maintain, and secure the Service,
• generate Output,
• troubleshoot, debug, and provide support,
• improve reliability and performance,
• prevent fraud, abuse, and security incidents,
• comply with law, and
• enforce these Terms.

Third-party AI model providers. To generate Output, the Service may transmit Input to third-party AI model providers acting on our behalf. How we share and process data is described in our Privacy Policy.

Retention for support, debugging, and compliance. Input and Output may be retained in logs, diagnostics, and backups for limited periods for support, debugging, security, and compliance purposes, as described in our Privacy Policy.

Model training. We do not use the content of emails or messages you authorize the Service to access to train AutoText’s own general-purpose machine learning models. Any use of such content for model training (including fine-tuning) would be described in our Privacy Policy and, where required by law, would require your consent.

Human access. AutoText personnel do not access or review the content of emails or messages you authorize the Service to access except to the extent reasonably necessary for support you request, security and abuse prevention, troubleshooting and debugging, or legal compliance. This may include reviewing logs and error reports that may contain Input or Output.

5.5 Your permissions for Input

You represent that you have the rights and permissions necessary to provide Input to the Service and to authorize AutoText to process it as described in these Terms.

6. Privacy and Data Handling

Our collection and use of information is described in our Privacy Policy available at https://autotext.com/privacy. You agree that AutoText may process data as described there.

If you connect the Service to third-party products or accounts (including Google products such as Gmail), you authorize us to access and process data from those products or accounts as needed to provide the Service, consistent with these Terms and our Privacy Policy.

6.1 Usage Data

We may collect information about how the Service is used and performs, such as feature usage, device and browser information, performance metrics, and other diagnostic and analytics information ("Usage Data").

We may use Usage Data to operate, maintain, secure, and improve the Service. We may also disclose Usage Data in aggregated or de-identified form for business purposes (for example, to understand product adoption, improve reliability, and plan new features). How we handle personal information is described in our Privacy Policy.

7. Third-Party Services

The Service may interoperate with or depend on third-party services (for example, Google, the Chrome Web Store, payment processors, hosting providers, and AI model providers). Your use of those services may be governed by their own terms and policies, and AutoText is not responsible for third-party services.

AutoText is not endorsed by, affiliated with, or sponsored by Google.

Extensions and integrations

The Service may be delivered through software that integrates with third-party products, websites, or applications (for example, software that displays or adds user interface elements within a third-party web application). Third-party products may change, restrict, or discontinue features or access at any time, which may cause the Service (or parts of it) to stop working or become limited. AutoText is not responsible for third-party products and does not guarantee ongoing compatibility with any particular third-party product.

8. Plans, Fees, Billing, Cancellation, and Taxes

Some parts of the Service require payment. Pricing, plan details, and what is included in a plan are described on our pricing page and/or shown at checkout.

You authorize us (through our payment processor) to charge your selected payment method for recurring fees, applicable taxes, and any other charges you authorize. Subscriptions renew automatically until canceled.

8.1 Cancellation

You can cancel your subscription at any time online through your account or billing settings within the Service.

If you cannot access the Service, email us from the email address associated with your account to request cancellation. We may request additional information to verify your identity.

Cancellation takes effect at the end of the then-current billing period unless otherwise stated at checkout.

8.2 Changes to pricing and plans

We may change pricing, plans, or what is included in a plan from time to time. If changes affect your subscription, we will provide notice as required by law. Changes typically apply at your next renewal unless stated otherwise.

8.3 Refunds; withdrawal rights where required by law

Fees are non-refundable except where required by law. We may provide refunds or credits at our discretion.

If you are a consumer in certain jurisdictions, you may have statutory rights to withdraw from or cancel an online purchase within a limited period (often 14 days), subject to exceptions. Where required, we will present any necessary disclosures and obtain any required consents at checkout, including (if applicable) requests to begin providing the Service immediately and acknowledgements about how that affects withdrawal rights.

8.4 Third-party purchases

If you purchase access to the Service through a third party, your billing relationship may be with that third party, and the third party’s terms and policies may apply to billing and refunds.

8.5 Failed payments; delinquent accounts

If a payment cannot be processed (for example, due to an expired card or insufficient funds), we may retry the payment method, suspend or limit your access to paid features, downgrade your plan, or cancel your subscription, in each case to the extent permitted by law.

You remain responsible for all amounts due through the end of your then-current billing period and for any outstanding amounts incurred before suspension or cancellation. If we need to take steps to collect overdue amounts, you agree to reimburse us for reasonable costs we incur in connection with collection, to the extent permitted by law.

8.6 Add-ons and usage-based charges

Some parts of the Service may be offered as optional add-ons or may be billed based on usage (for example, feature-based add-ons, per-seat add-ons, or usage-based limits). If we offer these, we will describe the applicable pricing and billing terms at checkout, in-product, or on our pricing page.

By purchasing or enabling an add-on or a usage-based feature, you authorize us (through our payment processor) to charge your payment method for the applicable fees and taxes. We may enforce usage limits, apply throttling, or require an upgrade or add-on purchase if you exceed plan limits.

9. Free Tier, Usage Limits, and Fair Use

We may offer a free tier, trials, or promotional access. We may change, limit, or discontinue free access at any time.

All plans (including paid plans) may be subject to reasonable usage limits, fair use policies, throttling, and abuse prevention to protect the Service and other users.

10. Intellectual Property

AutoText and its licensors own all rights, title, and interest in and to the Service, including software, designs, and all related intellectual property. Except for the limited rights expressly granted in these Terms, no rights are granted to you.

Subject to your compliance with these Terms, AutoText grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes.

11. Feedback

If you provide suggestions, ideas, or feedback, you grant AutoText a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without compensation to you.

12. Suspension and Termination

You may stop using the Service at any time.

We may suspend or terminate your access immediately if we reasonably believe:

• you violated these Terms,
• your use creates risk or legal exposure for AutoText or others,
• your use is abusive, fraudulent, or harms the Service, or
• we reasonably believe you are under the minimum age to use the Service.

Upon termination, your right to use the Service stops.

13. Notices and Electronic Communications

You agree that we may provide notices and communications to you electronically (for example, by email, in-product notifications, or by posting notices on the Service). You agree that electronic notices satisfy any legal requirement that notices be in writing.

14. Export Controls and Sanctions

You may not use the Service if you are located in, or are a resident of, any country or region where providing the Service would violate applicable sanctions or export laws, or if you are prohibited from receiving the Service under applicable laws. You agree to comply with applicable export and sanctions laws.

15. Disclaimers

THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOTEXT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AUTOTEXT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOTEXT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AUTOTEXT’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AUTOTEXT FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

17. Indemnification

To the maximum extent permitted by law, you will indemnify and hold harmless AutoText and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Service, your violation of these Terms, or your violation of any rights of another.

18. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

18.1 Where this arbitration agreement applies (and does not apply)

If you reside in the European Economic Area, the United Kingdom, or Switzerland, this arbitration section does not apply to you. Instead, you may bring claims in the courts of your place of residence (or another court with jurisdiction), as permitted by applicable law.

If you reside in a jurisdiction where mandatory arbitration clauses or class action waivers are restricted or prohibited for consumer contracts, then this arbitration section will apply only to the extent permitted by applicable law.

18.2 Informal resolution first

Before filing a claim, you agree to contact us at support@autotext.com with a brief description of the dispute and your requested relief. We will try to resolve it informally.

No arbitration may be filed until 30 days after you send your notice, unless the parties agree otherwise.

18.3 Small claims court

Either party may bring an individual claim in small claims court if it qualifies and remains in that court.

18.4 Arbitration rules and forum

If arbitration applies, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its applicable consumer arbitration rules and minimum standards.

The arbitration will be conducted remotely unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, the location will be San Francisco, California, unless JAMS rules or applicable consumer protection rules require a different location.

18.5 Arbitration fees (consumers)

If you are a consumer, you will only be required to pay the amount that JAMS requires consumers to pay to initiate arbitration, as set by JAMS at the time you file, consistent with the JAMS Consumer Minimum Standards. AutoText will pay the remaining JAMS filing fees, case management fees, and arbitrator fees to the extent required by the JAMS Consumer Minimum Standards and applicable law.

18.6 No class actions (where permitted)

Where permitted by law, you and AutoText agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

18.7 Injunctive relief

Nothing in these Terms prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

18.8 Opt-out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing support@autotext.com with your name and the email address associated with your account, and a clear statement that you want to opt out of arbitration.

19. Governing Law

To the extent arbitration does not apply, and except as prohibited by applicable law, these Terms are governed by the laws of the State of California, without regard to conflict of law principles.

If you are a consumer who resides outside the United States, nothing in these Terms affects any mandatory consumer protections that apply under the laws of your country of residence.

20. Force Majeure

AutoText is not liable for any delay or failure to perform resulting from events outside its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet service failures, governmental actions, or failures of third-party services.

21. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms and update the "Last updated" date above.

If we make material changes, we will provide notice as required by law (for example, by email, in-product notification, or posting on the Service). The updated Terms will be effective as of the "Last updated" date, unless otherwise stated.

By continuing to use the Service after the updated Terms become effective, you agree to the updated Terms.

Changes to these Terms will not apply retroactively to disputes arising before the change, unless required by law or unless you expressly agree otherwise.

22. Miscellaneous

• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets.
• Severability. If any provision is found unenforceable, the remaining provisions will remain in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and AutoText regarding the Service.
• Survival. Sections that by their nature should survive termination will survive, including Sections 5, 10, 11, 15, 16, 17, 18, and 19.

23. Contact Us

You may contact us at:

• Email: support@autotext.com
• Mail: AutoText Inc., 2261 Market Street STE 86776, San Francisco, CA 94114, United States